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FBO Etiquette

ByAndrew Robinson October 3, 2015

If you’ve ever been to Nantucket Airport during the summer, you’ll understand when I say that it is a crazy place. During the summer months, especially on weekends, the airport is visited by an endless parade of airplanes ranging from the smallest GA airplanes to the biggest private jets.

One sunny Sunday afternoon I was standing in line at the front desk of the Nantucket FBO when the ramp door opened and a very grumpy and entitled man walked in. The man marched right up to the front desk and barked a fuel order at the girl working there, which she mistakenly read back wrong. After yelling at her for her wrongdoing, he announced that he had flown in to go to the restaurant and stormed off to drown his sorrows in fish and chips. Although he was a jerk, his attitude got me thinking about FBO’s and everything that the people who work at them do for us pilots.

For anyone who may not know, FBO stands for Fixed Base Operator. FBO’s can be found at airports everywhere and their business is to provide services such as fuel, hangar space, and tie downs. Bigger FBO’s can offer more services including rental cars, food, maintenance, flight instruction, etc. FBO workers have the ability to make life really good or really miserable for pilots, and, it seems to me, we pilots have the same power over them. Based on my personal experiences and the experiences of some friends who have worked at airports around the country, here are some things to think about next time you taxi onto an FBO ramp.

I’ve divided this article into two sections:

• FBO Etiquette: What can we as pilots do to make life easier for the workers at the FBOs
• FBO Pilot Perks: Ways that FBOs can help make a pilot’s life better (besides basic services like fueling)

FBO Etiquette

Be Polite

Everyone I talked to about their time working at an FBO said that simply by being friendly and polite is one of the biggest ways we can help. Most of the people that work at the FBOs love aviation and likely are working there to be around the industry in hopes of eventually being more involved. The girl working the desk at Nantucket didn’t deserve to be yelled at just for reading a tail number back wrong; don’t forget that “please” and “thank you” are still magic words.

Call Ahead

Whether you are flying to the airport, or you left your airplane at the FBO and you need them to pull it out or fuel it, calling ahead is greatly appreciated. Most FBO’s have a radio at the front desk and have their frequency listed online and in foreflight. Call ahead and tell them that you’re coming, when you’ll be arriving, and what you’ll need when you get there (gas, rental car, taxi..etc). That way they wont feel rushed and you may get what you’re looking for more expediently upon arrival.

Fuel orders

If your fuel order is difficult or confusing (example: 6.54 gallons in the right side and 4.32 in the left) you may be better off just to do it yourself at the self serve. One of the guys I talked to said that he would have pilots ask for extremely specific numbers and then stand there watching, ready to pounce when it wasn’t fueled exactly right. Its also worth noting that fuelers do make mistakes. Its highly recommended to watch and make sure that the correct truck (Jet A or 100LL) is the one pulling up to dispense your gas. Make sure you check that the fuel caps are properly installed before departing. 

Look outside

Taxiing onto the ramp is not the right time to be doing your after landing and shutdown checklists. Wait until the airplane is stopped before taking your eyes off the person marshaling you to your parking spot. I’ve been told that it isn’t uncommon for a pilot to be looking inside while taxiing and it makes the linemen very nervous as they are motioning to the pilot to stop (For those unfamiliar, with lineman hand signals, here’s a helpful link).

Brakes

Unless you have talked to them and get the okay, don’t leave the parking brake on when leaving your airplane at an FBO. Often the lineman will direct you to park upfront to make loading and unloading easy, but if you’re going to stay for a long period, the airplane will need to be towed and parked out of the way. Leaving the parking brake on can make serious headaches for the people trying to organize the ramp after you leave.

Lights

Don’t blind the poor guy parking you by leaving all your landing, taxi, and recognition lights on as you’re pulling into your spot at night. Likewise, when you are ready to leave your parking space, its courteous to signal the person waiting in front of your airplane by flashing one of your lights at them so they know you are ready to be directed off of the ramp.

FBO Pilot Perks

Good parking

This one is pretty basic. I’ve heard through the grapevine that you may get parked in the boondocks as punishment for being rude to the FBO staff. However, if asked, much of the time they can pull your airplane right up front and may even let you pull a vehicle onto the ramp to load people and bags more easily.

Cheaper hotel rooms/ rental cars

Some FBO’s have special rates with hotel and rental car companies around in the area. Although it varies from place to place, you may be surprised with the amount you can save on these travel essentials. I had a flight last week where I called and was given a quote of 185 dollars for a rental car…after telling them that I was parking at the local FBO, I got the special price of 125. Check with the FBO you will be stopping at for any of their current offerings.

Fuel discounts

Sometimes the price of fuel or the minimum uptake to waive the fees can be negotiated.  Sometimes, the fees may be forgotten entirely. If you are unable to take the minimum amount of fuel to waive the landing or ramp charges, tell them what you can take and you may be pleasantly surprised with the response. Its not uncommon with our Bonanza that even though the “minimum” may be 20, I can waive the fees by up-taking 10 or 12 gallons instead.

Points/ Rewards cards

Some FBO’s offer incentives to pilots for buying gas. Many of the rewards programs are free to sign up for and will pay the fuel purchaser cash based on how much fuel they buy over a specified time period.  I am a member of the Avtrip program which rewards fuel purchases at Avfuel airports with points that are redeemable for money. Avtrip is just one example of an FBO fuel rewards program; if you fly regularly, it may be worth looking into whether or not there is a fuel rewards program you can take advantage of.

Crew Cars

Most FBO’s have cars designated for use by the pilots. They are extremely nice for going to get lunch or taking care of whatever short errands you may need to run around town. Most crew cars are limited to about 1-2 hours of use, but they can often be loaned out longer based on the discretion of the people working the desk. On a few occasions, I’ve had the cars loaned to me for longer, even over night, by the nice people at the FBO (They always appreciate pilots splashing a few gallons of auto gas into the cars while they are out, too).

FBOs and the services that they provide are invaluable to pilots, both commercial and private. If we as pilots are willing to work with the linemen and service reps we can make both our lives and their lives easier. Remember to be polite and don’t be afraid to ask if you need something….that’s what they’re there for!

Andrew Robinson is a 135 Charter Pilot and flight instructor who lives with his wife and 2 daughters in Pennsylvania.  He flies Pilatus PC-12s and instructs in Beechcraft Bonanzas.

Airspace Alert: Houston Executive Tower Opens

ByHank Gibson October 13, 2014

For those of you who frequent the Houston area, make sure to check your NOTAMs.  The Houston Executive Airport (KTME) in Katy recently opened a control tower.  The Houston Executive tower information won’t show up on the sectional chart till the new chart comes out in the spring.  The only way to get the information about the tower and the airspace will be via NOTAMs or when the new Airport/Facilities Directory comes out on November 3rd.  The tower opened October 1st.

According to AOPA, the airspace will remain Class G around the airport, even though there is a control tower in place.  Since the Houston Executive tower is there, it will be mandatory to contact the tower when passing through the airspace.  KTME’s airspace stretches up to 2,000 feet MSL and goes out to a 4 sm radius around the airport.  It is a VFR Only tower, so the controllers do not have radar.

The tower is open from 6am-10pm, local time, 7 days a week.

Frequency Information

Houston Executive Tower:  126.975

Houston Executive Ground Control/Clearance Delivery:  132.075

Houston Executive ATIS:  119.525

Cirrus CAPS Saves Lives Again

ByHank Gibson September 9, 2015

In July, a Cirrus SR22 suffered an engine failure in Houston after departing KIAH.  The CAPS system was deployed and the airplane came to rest in a neighborhood on the north side of Houston.  This makes CAPS save number 53 for Cirrus and no fatalities.  The initial NTSB report is below.

14 CFR Part 91: General Aviation
Accident occurred Tuesday, July 07, 2015 in Houston, TX
Aircraft: CIRRUS DESIGN CORP SR22, registration: N422PB
Injuries: 2 Minor.
This is preliminary information, subject to change, and may contain errors. Any errors in this report will be corrected when the final report has been completed. NTSB investigators may not have traveled in support of this investigation and used data provided by various sources to prepare this aircraft accident report.

On July 7, 2015, about 1137 central daylight time, a Cirrus SR-22 single-engine airplane, N422PB, descended under the canopy of the cirrus airframe parachute system (CAPS) and landed in a residential neighborhood at Houston, Texas. The pilot and passenger sustained minor injuries, and the airplane was substantially damaged. The airplane was registered to and operated by AIRCCS, LLC; Humble, Texas, as a 14 Code of Federal Regulations Part 91 business flight. Day visual meteorological conditions (VMC) prevailed and a flight plan had not been filed. The airplane departed George Bush Intercontinental/Houston Airport (IAH), Houston, Texas, at 1133 and was destined for Austin Bergstrom International Airport (AUS), Austin, Texas.

The pilot reported that during initial climb, he noticed the engine temperatures began increasing and he reduced power in an attempt to lower the engine temperatures. When the airplane was about 900 feet above ground level (agl) the engine began detonating, and soon after there was a complete loss of engine power. With no suitable forced landing areas the pilot deployed the CAPS ballistic parachute system and the airplane impacted terrain and came to rest upright next to a residence.

An initial on-scene wreckage examination showed there was adequate fuel on-board. At the facility where the airplane had most recently been refueled, refueling unit records and a review of security camera video showed that the airplane had been refueled with aviation gasoline and not with jet fuel. Postaccident fuel quality checks of that fuel facility were satisfactory.

The wreckage was moved to a different location and will be further examined. Several avionics components containing non-volatile memory (NVM), including engine performance data, will then be removed from the wreckage for examination and an extraction of useful data is expected.

At 1053 the Automated Surface Observation System at IAH reported wind from 160 degrees at 15 knots gusting to 20 knots, visibility 10 miles, scattered clouds at 3,000 feet agl, broken clouds at 25,000 feet agl, temperature 31 degrees Celsius (C), dew point 24 degrees C, and an altimeter setting of 30.03 inches of Mercury.

Texas Top Aviation Now Offers Piper PA46 Training

ByHank Gibson August 15, 2017July 14, 2026

Texas Top Aviation is proud to announce that we now offer Piper PA46 Training in the Malibu and Mirage.  Our Piper PA46 training is provided with the same excellent & professional approach that has become our hallmark.

The four-day format of this course allows time to answer all of your questions about your new airplane.  The Texas Top Aviation Piper PA46 training course leaves you with a confidence and understanding that will help you enjoy your Malibu or Mirage even more.

New avionics have you scratching your head in confusion? No problem. Texas Top Aviation is well versed in the latest Garmin and glass panel instrumentation.

If you are in need of recurrent training in your PA-46, Texas Top Aviation would be proud to help with that as well. Consider us your one stop shop for Piper PA-46 training.

For more information, check out our Piper Malibu/Mirage Training page.

Contact us today to schedule your Piper PA46 Training!

Wind the Clock

ByMike Hostage July 26, 2016

There is truth in the old adage that 99% of flying is routine while the remaining 1% holds the potential for events that cause those who fly to hold themselves above mere ground-bound mortals. My 37 years of military flying might have distorted that ratio a fair bit given the complexity of high-energy fighter aircraft and the uncertainties of combat, but rest assured we all earn our right to be proud of our wings every time we fly.

The requirement that a single-seat fighter pilot be able to handle rapidly evolving emergency situations and complex systems diagnosis sets a high bar for any who join that group. However, the lessons we learned and techniques we developed for making fighter aviation significantly safer than in yesteryear have direct applicability to general aviation.

Prioritization and compartmentalization are two important skills that every pilot should have. These skills amount to the ability to look at a complex problem, quickly determine the most critical elements, and mentally set aside those things that can wait so as to deal with highest priorities first. While this does not sound like rocket science, the art is in the doing!

The technique for dealing with the immediate onslaught of information, such as when that caution tone or caution light presents and different gauges or displays go haywire, provided the title for this piece.

All flight training will, at some point, involve what is called situational emergency procedures training, know to military aviators as SEPT. We do this type of training in a simulated cockpit that has all the dials and switches for our particular aircraft. None of the switches and dials do anything, some are just decals on a wooden dashboard, but the presentation allows the SEPT victim to reach for the appropriate switch or lever, while telling the instructor what and why they are doing so.

One of the most common mistakes new trainees make is that of trying to act too fast, before they have fully and correctly analyzed the situation at hand. Herein lies the titled technique. After blurting out a quick and incorrect answer, the instructor would admonish with: “rather than try to react instantly, maintain aircraft control, analyze the situation, then take appropriate action. The best thing you can do is to reach up and wind the clock. This will give your nervous energy some place to channel itself, while your brain takes in the full situation.”

Winding the clock might seem like an archaic notion, but, amazingly enough, even our most modern aircraft have the same clock we flew with as far back as the 1960s. The Waltham A-13A aircraft clock and timer is a wind-up device that only uses power to light up at night. Unless your emergency involved some type of catastrophic impact to the instrument panel, you could count on at least your clock to be functioning normally. Thus, reaching out and winding it was unlikely to cause any worsening of your evolving emergency and would distract your brain from the need to take some poorly-thought-out action, too quickly.

Now, in most aircraft there are a few emergencies that will require immediate, reactive actions. In fighters, we call these Boldface Emergencies. For each type of fighter, we memorize, to the letter, the few key actions that have to be instinctive, to prevent disaster. For all other emergencies, there is time to reach out and wind the clock while assessing all instruments and lights to fully understand your situation.

For your aircraft, know those Boldface or Critical Action Procedures, but for all other emergencies, take the time to maintain aircraft control, “wind the clock” while you analyze the situation, then take appropriate action.

Mike Hostage is a retired USAF pilot with 37 years of experience, flying a wide variety of aircraft.  An instructor pilot for more than half of his 4800 flight hours, Mike is currently qualified in a Cirrus SR-22T and regularly flys his two homebuilt sailplanes.