FBO Etiquette

If you’ve ever been to Nantucket Airport during the summer, you’ll understand when I say that it is a crazy place. During the summer months, especially on weekends, the airport is visited by an endless parade of airplanes ranging from the smallest GA airplanes to the biggest private jets.

One sunny Sunday afternoon I was standing in line at the front desk of the Nantucket FBO when the ramp door opened and a very grumpy and entitled man walked in. The man marched right up to the front desk and barked a fuel order at the girl working there, which she mistakenly read back wrong. After yelling at her for her wrongdoing, he announced that he had flown in to go to the restaurant and stormed off to drown his sorrows in fish and chips. Although he was a jerk, his attitude got me thinking about FBO’s and everything that the people who work at them do for us pilots.

For anyone who may not know, FBO stands for Fixed Base Operator. FBO’s can be found at airports everywhere and their business is to provide services such as fuel, hangar space, and tie downs. Bigger FBO’s can offer more services including rental cars, food, maintenance, flight instruction, etc. FBO workers have the ability to make life really good or really miserable for pilots, and, it seems to me, we pilots have the same power over them. Based on my personal experiences and the experiences of some friends who have worked at airports around the country, here are some things to think about next time you taxi onto an FBO ramp.

Landmark Aviation FBO
Landmark Aviation has the best pens

I’ve divided this article into two sections:

  • FBO Etiquette: What can we as pilots do to make life easier for the workers at the FBOs
  • FBO Pilot Perks: Ways that FBOs can help make a pilot’s life better (besides basic services like fueling)

 

FBO Etiquette

Be Polite

Everyone I talked to about their time working at an FBO said that simply by being friendly and polite is one of the biggest ways we can help. Most of the people that work at the FBOs love aviation and likely are working there to be around the industry in hopes of eventually being more involved. The girl working the desk at Nantucket didn’t deserve to be yelled at just for reading a tail number back wrong; don’t forget that “please” and “thank you” are still magic words.

Call Ahead

Whether you are flying to the airport, or you left your airplane at the FBO and you need them to pull it out or fuel it, calling ahead is greatly appreciated. Most FBO’s have a radio at the front desk and have their frequency listed online and in foreflight. Call ahead and tell them that you’re coming, when you’ll be arriving, and what you’ll need when you get there (gas, rental car, taxi..etc). That way they wont feel rushed and you may get what you’re looking for more expediently upon arrival.

Fuel orders

If your fuel order is difficult or confusing (example: 6.54 gallons in the right side and 4.32 in the left) you may be better off just to do it yourself at the self serve. One of the guys I talked to said that he would have pilots ask for extremely specific numbers and then stand there watching, ready to pounce when it wasn’t fueled exactly right. Its also worth noting that fuelers do make mistakes. Its highly recommended to watch and make sure that the correct truck (Jet A or 100LL) is the one pulling up to dispense your gas. Make sure you check that the fuel caps are properly installed before departing. 

Look outside

Piper Malibu FBO
A lineman motions for the pilot to stop.

Taxiing onto the ramp is not the right time to be doing your after landing and shutdown checklists. Wait until the airplane is stopped before taking your eyes off the person marshaling you to your parking spot. I’ve been told that it isn’t uncommon for a pilot to be looking inside while taxiing and it makes the linemen very nervous as they are motioning to the pilot to stop (For those unfamiliar, with lineman hand signals, here’s a helpful link).

Brakes

Unless you have talked to them and get the okay, don’t leave the parking brake on when leaving your airplane at an FBO. Often the lineman will direct you to park upfront to make loading and unloading easy, but if you’re going to stay for a long period, the airplane will need to be towed and parked out of the way. Leaving the parking brake on can make serious headaches for the people trying to organize the ramp after you leave.

Lights

Don’t blind the poor guy parking you by leaving all your landing, taxi, and recognition lights on as you’re pulling into your spot at night. Likewise, when you are ready to leave your parking space, its courteous to signal the person waiting in front of your airplane by flashing one of your lights at them so they know you are ready to be directed off of the ramp.

FBO Pilot Perks

Good parking

This one is pretty basic. I’ve heard through the grapevine that you may get parked in the boondocks as punishment for being rude to the FBO staff. However, if asked, much of the time they can pull your airplane right up front and may even let you pull a vehicle onto the ramp to load people and bags more easily.

Cheaper hotel rooms/ rental cars

Some FBO’s have special rates with hotel and rental car companies around in the area. Although it varies from place to place, you may be surprised with the amount you can save on these travel essentials. I had a flight last week where I called and was given a quote of 185 dollars for a rental car…after telling them that I was parking at the local FBO, I got the special price of 125. Check with the FBO you will be stopping at for any of their current offerings.

Fuel discounts

Sometimes the price of fuel or the minimum uptake to waive the fees can be negotiated.  Sometimes, the fees may be forgotten entirely. If you are unable to take the minimum amount of fuel to waive the landing or ramp charges, tell them what you can take and you may be pleasantly surprised with the response. Its not uncommon with our Bonanza that even though the “minimum” may be 20, I can waive the fees by up-taking 10 or 12 gallons instead.

Points/ Rewards cards

IMG_1912

Some FBO’s offer incentives to pilots for buying gas. Many of the rewards programs are free to sign up for and will pay the fuel purchaser cash based on how much fuel they buy over a specified time period.  I am a member of the Avtrip program which rewards fuel purchases at Avfuel airports with points that are redeemable for money. Avtrip is just one example of an FBO fuel rewards program; if you fly regularly, it may be worth looking into whether or not there is a fuel rewards program you can take advantage of.

Crew Cars

Most FBO’s have cars designated for use by the pilots. They are extremely nice for going to get lunch or taking care of whatever short errands you may need to run around town. Most crew cars are limited to about 1-2 hours of use, but they can often be loaned out longer based on the discretion of the people working the desk. On a few occasions, I’ve had the cars loaned to me for longer, even over night, by the nice people at the FBO (They always appreciate pilots splashing a few gallons of auto gas into the cars while they are out, too).

FBOs and the services that they provide are invaluable to pilots, both commercial and private. If we as pilots are willing to work with the linemen and service reps we can make both our lives and their lives easier. Remember to be polite and don’t be afraid to ask if you need something….that’s what they’re there for!

Andrew Robinson is a 135 Charter Pilot and flight instructor who lives with his wife and 2 daughters in Pennsylvania.  He flies Pilatus PC-12s and instructs in Beechcraft Bonanzas.

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    Most of us who have been through instrument training are familiar with the traditional view limiting devices. There is the original hood, which does a decent job of blocking a pilot’s view of outside, but there are still gaps that allow “peeking”, though that peeking doesn’t really help a pilot fly an approach. It does help them figure out which way is up, so it’s not a true simulation.

    The other problem with a hood is the process of putting it on to begin simulating IFR conditions, then taking it off when it’s time to land. This process takes time and the instructor has to take the controls (or the autopilot flies), losing some of the realism of the simulation.

    Overall, an IFR hood is relatively comfortable. The elastic band sits under your headset, doesn’t squeeze your heard, and doesn’t press underneath your ear cups of the headset, giving you a headache. Hoods are large and somewhat unwieldy.

    Foggles are another way to simulate IFR conditions for training. Most of the time, these are safety glasses that have most of the lens blacked out or fogged out, leaving little slits at the bottom for the pilot’s eyes to see the instruments.

    Foggles aren’t quite as good as an IFR hood at blocking the outside. Due to their shape, there are often cracks that allow more “peeking” then a hood. The process of beginning to simulate IFR conditions and ending the simulated IFR conditions is easier though, since all the pilot has to do is put the foggles on or slip them off, which can often be done one handed (putting them on can be more difficult one handed since they have to fit underneath your headset). Wearing them for a long period of time can get painful as your headset is probably going to start crushing them against the side of your head.

    The best comfort and view limiting combination I have found, so far, is called the ViBAN. It’s very comfortable and does a really good job of simulating IFR by blocking a view of the outside.

    What’s the whole goal behind a view limiting device? When a pilot starts instrument training, ideally, all the training would take place in the clouds, since that is why someone get’s an instrument rating. As we all know, this isn’t possible, hence the need to simulate IFR conditions. The problem with simulating IFR is, it’s not true IFR. True IFR conditions are different then what a hood or a set of foggles can simulate. This can lead to spatial disorientation if a fresh instrument pilot enters the clouds for the first time, having done all his training in simulated conditions.

    I’ve even heard a story of a pilot who did all his IFR training with a hood, passed his check ride, went into the clouds the first time, and put the hood on because he was getting disoriented since he hadn’t ever experienced true IFR.

    What about full motion simulators? How I wish every airport had a full motion simulator for instrument training. Full motion sims are truly the best way to simulate IFR conditions. A pilot can easily get spatially disoriented in a sim if he or she isn’t careful. It’s a great way to simulate IFR conditions, but, alas, this just isn’t possible.

    Are we doomed to just do an okay job of training instrument pilots in simulated IFR conditions with a hood or foggles?

    Nope, at least not anymore.

    Enter the ICARUS Device. The ICARUS Device, which stands for Instrument Conditions Awareness Recognition and Understanding System, is an amazing piece of equipment which truly simulates IFR conditions in the training environment. The ICARUS is a plastic shield that uses a Polymer Dispersed Liquid Crystal film that allows the degradation of a pilot’s visibility. It clips on to a baseball cap and is attached to a battery. That battery is then bluetoothed to an iPad or iPhone App that allows the instructor to put the pilot into and take him out of simulated IFR conditions.

    Originally designed for helicopter training, it’s an excellent tool for fixed wing IFR training too. I’ve been using it for the last month and a half and I am hooked. The customer’s that I have used it with truly say that they cannot see a thing outside. Because the plastic shield turns white, it really does give the view that the pilot is in the clouds. The inner ear certainly believes it. The curve of it fits the glare shield in most planes nicely (there is some custom cutting that would have to take place for specifically rounded glare shields, but it fits Cirrus and Piper Saratogas nicely, the two planes I have used it in), and it sits away from the pilot’s face, blocking out all windows, which is what clouds do.

    The greatest thing from an instructor’s standpoint is the ICARUS Device app. The pilot puts the device on before taxi and I set the app to VMC. This completely clears the ICARUS Device so the pilot can see just fine for taxi and takeoff. Then, at about 400 AGL, I tap the <1/2 VIS button on the app, and boom, the pilot is in the clouds. I even have a time delay to slowly make the ICARUS Device opaque to simulate slowly entering the clouds. I do the same thing on an approach, except in the reverse order, simulating we are slowly exiting the clouds.

    The ICARUS Device is a game changer for IFR training. It’s comfortable, easy to use, the battery lasts for a long time (though bring a standard USB charging cord with you in the plane because the battery failure mode makes the ICARUS Device opaque instead of transparent. You don’t want that to happen at 200 AGL!), and, most important, it truly simulates IFR conditions.

    After using it, I believe all flight schools and CFII should get one of these, both in the fixed wing and helicopter world. It’s the best option for simulating IFR conditions.

    Checkout the ICARUS Device website for more information and to hear the story of the company.


    Texas Top Aviation, LLC was given an ICARUS Device by the ICARUS Device company to test. Texas Top Aviation, LLC was not paid for our above opinion on the ICARUS Device (trust me, if it was terrible, I would have told you!).

  • Skyvector Has a New Look

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  • Stratos 716X

    Cirrus Vision Jet, meet your competition.

    In July, Stratos Aircraft completed the first test flight of the single engine Stratos 716X personal jet. Stratos, based in Redmond, OR, is taking a page out of Epic Aircraft’s book in how the company is planning on bringing the Stratos 716X to market.

    Epic Aircraft first released the Epic LT composite single engine turboprop in the early 2000s as an experimental. The first kit was completed and flying in 2005. Epic’s goal was to bring the airplane to market as a certified aircraft, a feat that took them almost 20 years to do, achieving full certification earlier this year.

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    Now, let’s talk about the airplane. 400 KTAS. One engine.

    That’s right, you did hear correctly. The Stratos 716X is expected to cruise at 400 KTAS on only one engine. Compared to the Cirrus Vision Jet, that’s 100 knots faster. Think, “I’ll be relaxing at the hotel pool with a drink in hand when you are landing” type speeds. The fuel burn of the Pratt & Whitney JT15D-5 engine (3,000 lbs of thrust) is about 25 GPH more than the Vision Jet (the Stratos 716X will burn about 98 GPH of Jet A while the Vision Jet averages about 75 GPH of Jet A).

    Comparing the two engines, the above numbers start to make sense. The Williams FJ33 engine on the Vision Jet only puts out 1,850 lbs of thrust, significantly less than the 3,000 lbs of thrust that the Stratos 716X Pratt & Whitney JT15D-5 puts out.

    What does that mean to the pilot? In the Stratos 716X, it means less takeoff roll, better climb rate, faster cruise (as evidence by the 400 KTAS expected cruise speed), and a better payload. More power = more weight carrying capacity. And, the 716X is expected to have a service ceiling of 41,000 feet. I probably wouldn’t want to go that high single pilot with one engine, but I’d be very happy with that speed in the mid-30s.

    The cabin, based on the pictures I’ve seen, looks very comfortable. The Stratos 716X seats 6 and can be configured in several different ways. Baggage is no problem as Stratos Aircraft stretched the fuselage from their original 714 Proof of Concept aircraft, adding a very roomy baggage compartment above the engine compartment. The passenger compartment is as big as a Phenom 100, providing more leg and head room than the Vision Jet. The front seats have plenty of legroom too, as Stratos has opted for a side stick instead of a yoke.

    The avionics for the Stratos 716X are expected to be the Garmin G3X Touch for the panel which will be driven by a Garmin GTN 750 GPS. Autopilot will be integrated within the G3X. I would imagine that once the plane is certified, the panel will be switched to a Garmin G1000 NXi and a GFC 700 will be installed.

    The genius of the design of the Stratos 716X is the aerodynamics of the engine placement. Instead of hanging the engine out in the slip stream and going with a drag inducing V-Tail like Cirrus did, Stratos took some notes from the myriad of single engine military fighter jets out there, placing the engine inside the fuselage. The fuselage is then built around the engine with two air scoops for intake directly in front of the wings. With two intakes instead of one, that leads to more air flow, which again, means more power. The Vision Jet has only one.

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    I got to stick my head in the mockup of the Stratos 716X when I went to Osh Kosh in 2018. I was very impressed and was excited to see the airplane was finally airborne this summer.

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  • GAMI Gains STC for G100UL, Unleaded Avgas

    For years, there has been clamoring for airplanes to get rid of lead in piston engine Avgas. In the early 2000s, Thielert created a Jet A burning piston engine for Diamond Aircraft that gained some traction, but Thielert had internal issues and ended up declaring bankruptcy. Several other Jet A piston engines have come down the line since then to some success (Diamond is currently using 2 Austro manufactured Jet A piston engines on it’s DA62 and a Continental manufactured Jet piston on the new DA50).

    The problem with a Jet A burning piston engine, though, is that those engines would be very expensive to put on existing airplanes, not to mention the cost of the STC alone.

    Insert GAMI (General Aviation Modifications, Inc.), the famed Ada, Oklahoma company that championed turbo normalization, balanced injectors, and lean of peak operations. For those that have been to GAMI’s engine class, you know that these guys are at the very top of their game in engine knowledge.

    In 2010, GAMI started the process of creating an Unleaded form of Avgas, terming it G100UL (the irony of traditional Avgas, 100LL, is the LL starts for low lead, but the lead levels in 100LL are actually quite high. UL stands for UnLeaded). Just before Osh Kosh in 2021, GAMI revealed that it’s work has come to fruition, gaining an STC for G100UL for Lycoming powered Cessna 172s.

    The amazing thing about GAMI’s product is that it is able to mix with 100LL and not cause any issues. This means fuel trucks, fuel lines, fuel pumps, and aircraft fuel tanks don’t have to have any modifications to them to use G100UL. Plus, pilots will see longer engine life using G100UL because of the simple elimination of the lead. In tests, combustion chambers in cylinders burned cleaner, so theoretically, cylinders and engines will last a lot longer.

    According to the company, GAMI has a few more tests to run and, assuming those go well, G100UL will be available for a whole lot more airplanes. An STC will still be required for the use of G100UL in a specific airplane, but the hope is, eventually, 100LL will be completely replaced by G100UL. The only downside is that G100UL is expected to cost about $1/gallon more than 100LL.

    GAMI has partnered with Avfuel, so expect to see 100UL showing up at all Avfuel FBOs in the next year or two.

    To read more, check out the press release on AOPA’s website.

  • Garmin VNV

    The Garmin G1000/Perspective combined with the Garmin GFC 700 Autopilot can be a great tool in descent planning.  When you want to end up at pattern altitude a certain distance from the airport or you get a clearance to cross a fix at a certain altitude, Garmin VNV is a great tool.  Here’s how to use it.

    VFR Garmin VNV Use

    Let’s say you want to end up at pattern altitude 3nm from your destination, but you don’t want to descend down into the bumps before you have to.  Here’s how to set it up:

    • Go to the Flight Plan page on the MFD
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      • Press VNV on the autopilot
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    IFR Garmin VNV Use

    Let’s say you are told to cross a fix at a specific altitude.  Here’s how to use Garmin VNV to plan it out.

    • Go to the Flight Plan page on the MFD
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    • Input the desired altitude
    • You will see a Top Of Descent (TOD) point appear along your course where you need to start your descent
    • 1 minute before the Top Of Descent, an indicator will appear next to your altimeter
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      • Set the Altitude bug for the desired altitude
      • Press VNV on the autopilot
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  • A Flying Car in the Future?

    EAA Airventure at Osh Kosh always draws great innovators every year, leading the aviation consumer to discover something new and different.  Flying cars have always been a dream for the everyday pilot.  Why not fly to work?  Why not park the plane in the parking lot?  Why not drive from the runway onto the freeway?  All excellent questions!

    Samson Switchblade Driving

    Well, Samson Motorworks is trying to make those dreams a reality.  Samson’s Switchblade flying car is in the (hopefully) finally stages of development this summer.  The company expects to be able to conduct test flights early next year, then begin selling the experimental kit.

    The Samson Switchblade will be in the Experimental category, but Samson has a builder assist program that only adds $20,000 to the final cost of the kit.  The total price of the kit, which comes 49% completed and only takes 3 weeks to complete with the builder assist program, comes in at $140,000.  That includes the engine, avionics (it’s equipped with Dynon’s 7″ Skyview glass panel display, a Dynon radio and transponder, a Dynon intercom, a Dynon AOA, an iPad mini, and an ADS-B GPS), and the builder assist program.  Similar to a Cirrus, it is also equipped with a Ballistic Parachute Recovery system.

    The Samson Switchblade has several different engine options, including a supercharged, liquid cooled, V-4 similar to a Corvette engine that will produce 190 HP.  Max cruise in the air should be around 170 knots.  The Switchblade will hold 30 gallons of mogas, burn 9 GPH in the air, and get 35 mpg on the ground.  The gross weight will be 1,750 pounds.

    How does the car to plane transition happen?  Samson has developed a fly by wire system to retract the rudder down while the car is in drive mode.  The wings use a mechanical linkage to fold up into the belly.

    Samson Switchblade Flying

    There are several different packages for the Samson Switchblade:  the Snowbird, the Aurora, and the Trek options.  Details can be found on Samson’s website.

    I, for one, will be keeping an eye on the freeways next summer to keep an eye out for cars sprouting wings.  No more traffic jams!

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