FBO Etiquette

ByAndrew Robinson

If you’ve ever been to Nantucket Airport during the summer, you’ll understand when I say that it is a crazy place. During the summer months, especially on weekends, the airport is visited by an endless parade of airplanes ranging from the smallest GA airplanes to the biggest private jets.

One sunny Sunday afternoon I was standing in line at the front desk of the Nantucket FBO when the ramp door opened and a very grumpy and entitled man walked in. The man marched right up to the front desk and barked a fuel order at the girl working there, which she mistakenly read back wrong. After yelling at her for her wrongdoing, he announced that he had flown in to go to the restaurant and stormed off to drown his sorrows in fish and chips. Although he was a jerk, his attitude got me thinking about FBO’s and everything that the people who work at them do for us pilots.

For anyone who may not know, FBO stands for Fixed Base Operator. FBO’s can be found at airports everywhere and their business is to provide services such as fuel, hangar space, and tie downs. Bigger FBO’s can offer more services including rental cars, food, maintenance, flight instruction, etc. FBO workers have the ability to make life really good or really miserable for pilots, and, it seems to me, we pilots have the same power over them. Based on my personal experiences and the experiences of some friends who have worked at airports around the country, here are some things to think about next time you taxi onto an FBO ramp.

Landmark Aviation FBO
Landmark Aviation has the best pens

I’ve divided this article into two sections:

  • FBO Etiquette: What can we as pilots do to make life easier for the workers at the FBOs
  • FBO Pilot Perks: Ways that FBOs can help make a pilot’s life better (besides basic services like fueling)

 

FBO Etiquette

Be Polite

Everyone I talked to about their time working at an FBO said that simply by being friendly and polite is one of the biggest ways we can help. Most of the people that work at the FBOs love aviation and likely are working there to be around the industry in hopes of eventually being more involved. The girl working the desk at Nantucket didn’t deserve to be yelled at just for reading a tail number back wrong; don’t forget that “please” and “thank you” are still magic words.

Call Ahead

Whether you are flying to the airport, or you left your airplane at the FBO and you need them to pull it out or fuel it, calling ahead is greatly appreciated. Most FBO’s have a radio at the front desk and have their frequency listed online and in foreflight. Call ahead and tell them that you’re coming, when you’ll be arriving, and what you’ll need when you get there (gas, rental car, taxi..etc). That way they wont feel rushed and you may get what you’re looking for more expediently upon arrival.

Fuel orders

If your fuel order is difficult or confusing (example: 6.54 gallons in the right side and 4.32 in the left) you may be better off just to do it yourself at the self serve. One of the guys I talked to said that he would have pilots ask for extremely specific numbers and then stand there watching, ready to pounce when it wasn’t fueled exactly right. Its also worth noting that fuelers do make mistakes. Its highly recommended to watch and make sure that the correct truck (Jet A or 100LL) is the one pulling up to dispense your gas. Make sure you check that the fuel caps are properly installed before departing. 

Look outside

Piper Malibu FBO
A lineman motions for the pilot to stop.

Taxiing onto the ramp is not the right time to be doing your after landing and shutdown checklists. Wait until the airplane is stopped before taking your eyes off the person marshaling you to your parking spot. I’ve been told that it isn’t uncommon for a pilot to be looking inside while taxiing and it makes the linemen very nervous as they are motioning to the pilot to stop (For those unfamiliar, with lineman hand signals, here’s a helpful link).

Brakes

Unless you have talked to them and get the okay, don’t leave the parking brake on when leaving your airplane at an FBO. Often the lineman will direct you to park upfront to make loading and unloading easy, but if you’re going to stay for a long period, the airplane will need to be towed and parked out of the way. Leaving the parking brake on can make serious headaches for the people trying to organize the ramp after you leave.

Lights

Don’t blind the poor guy parking you by leaving all your landing, taxi, and recognition lights on as you’re pulling into your spot at night. Likewise, when you are ready to leave your parking space, its courteous to signal the person waiting in front of your airplane by flashing one of your lights at them so they know you are ready to be directed off of the ramp.

FBO Pilot Perks

Good parking

This one is pretty basic. I’ve heard through the grapevine that you may get parked in the boondocks as punishment for being rude to the FBO staff. However, if asked, much of the time they can pull your airplane right up front and may even let you pull a vehicle onto the ramp to load people and bags more easily.

Cheaper hotel rooms/ rental cars

Some FBO’s have special rates with hotel and rental car companies around in the area. Although it varies from place to place, you may be surprised with the amount you can save on these travel essentials. I had a flight last week where I called and was given a quote of 185 dollars for a rental car…after telling them that I was parking at the local FBO, I got the special price of 125. Check with the FBO you will be stopping at for any of their current offerings.

Fuel discounts

Sometimes the price of fuel or the minimum uptake to waive the fees can be negotiated.  Sometimes, the fees may be forgotten entirely. If you are unable to take the minimum amount of fuel to waive the landing or ramp charges, tell them what you can take and you may be pleasantly surprised with the response. Its not uncommon with our Bonanza that even though the “minimum” may be 20, I can waive the fees by up-taking 10 or 12 gallons instead.

Points/ Rewards cards

IMG_1912

Some FBO’s offer incentives to pilots for buying gas. Many of the rewards programs are free to sign up for and will pay the fuel purchaser cash based on how much fuel they buy over a specified time period.  I am a member of the Avtrip program which rewards fuel purchases at Avfuel airports with points that are redeemable for money. Avtrip is just one example of an FBO fuel rewards program; if you fly regularly, it may be worth looking into whether or not there is a fuel rewards program you can take advantage of.

Crew Cars

Most FBO’s have cars designated for use by the pilots. They are extremely nice for going to get lunch or taking care of whatever short errands you may need to run around town. Most crew cars are limited to about 1-2 hours of use, but they can often be loaned out longer based on the discretion of the people working the desk. On a few occasions, I’ve had the cars loaned to me for longer, even over night, by the nice people at the FBO (They always appreciate pilots splashing a few gallons of auto gas into the cars while they are out, too).

FBOs and the services that they provide are invaluable to pilots, both commercial and private. If we as pilots are willing to work with the linemen and service reps we can make both our lives and their lives easier. Remember to be polite and don’t be afraid to ask if you need something….that’s what they’re there for!

Andrew Robinson is a 135 Charter Pilot and flight instructor who lives with his wife and 2 daughters in Pennsylvania.  He flies Pilatus PC-12s and instructs in Beechcraft Bonanzas.

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    Obstacle Departure Procedure Chart
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      a. FAA charts are created by the government and have military specific information, which are the odd looking frequencies and channels on the chart.
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    2. Notes: Jeppesen notes are clearly numbered and tucked away nicely in a box, but the FAA chart notes pop out in the middle of the page and are easy to skim for pertinent information.
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    4. MSA: only on the Jeppesen chart
    5. Primary airport: The runway alignment and grey highlight on the Jeppesen chart stands out very clearly, while the FAA airports are a little more obscure.
    6. Arrival route description: The table on the Jeppesen chart is easy to follow but the text is very small and pushed to the bottom. The route description is much easier to find and read on the FAA chart.

    Airport Diagram

    The Jeppesen Airport Diagram page has it all: frequencies, airport diagram, runway info, take-off minimums, departure procedures and alternate minimums. It’s a one-stop shop. It makes preflight planning easy when its all at your fingertips.

    The FAA charts usually require a little more searching for different pieces of airport information. The Airport Diagram itself is just the airport layout. Above, you will see a simple FAA Airport diagram. It’s clean and simple, perfect for a knee board print out.

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    Asking values have split

    The three categories stopped moving together. Piston singles fell 0.74% on the month and are down 2.36% against last year. Turboprops rose 0.22% on the month and are up 0.57% on the year. Jets rose 2.02% on the month and are up 0.71%, led by the super-mids at plus 5.29%.

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    Rates went up, and may go again in December

    On September 16 the Federal Open Market Committee raised the federal funds rate a quarter point, to 3.75–4.00% — the first increase since 2023, on a unanimous vote. The Committee’s own projections point to one more quarter-point increase in December. A financed buyer’s payment is higher than it was in the spring, and his offer reflects it.

    The FAA ended single-pilot flying in the legacy Citations

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    It catches the two-crew airframes: the 500, 550, S550, 552, 560, 550 Bravo, 560 Encore and Encore+. It does not touch the 501, the 551, the CJ/525 family, the Mustang, or any turboprop.

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    Cessna Citation 500-series light jet in flight
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    Line of Piper M600 SLS single-engine turboprops on the ramp
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    The number that should drive your decision

    Our airplanes went from listing to closing in a median of 98 days last year. This year that median is 178 days, an 81% increase. Buyers take longer, financing takes longer, pre-buys are more thorough.

    At that pace an airplane listed today closes in March, not December. The year-end buyer is the exception — he is working to a December 31 placed-in-service deadline and moves far faster than the median.

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    Our closings this year came in a median of 4.8% under the ask the airplane carried when it sold, and 7.1% under its original list price. We reduce the ask; we do not haggle.

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    We took a full-price offer on one of our single-engine turboprops after a week on the market.

    The call is yours. The calendar is the part that is not negotiable.

    Epic E1000 single-engine turboprop in flight
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    Turboprop inventory is 12% under last year, asking values have split, and the FAA ended single-pilot flying in the legacy Citations. What it means for Q4 2026 — and why October 31 is the date that matters if you are thinking about listing.

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    The other voice said: “That’s true, but I bet you’ll burn the landing light out”

    Well, as it turned out, both voices were right. My landing light fired right up when I needed it to fly the Hudson, but when it came time to land back home I had no such luck. Unfortunately, this was not the first time that I had been given the chance to practice my blackout landings. This Bonanza model has only one landing/ taxi light which is mounted in the lower cowling behind the propeller. This location is less than ideal because the filament in the bulb is fragile and can be damaged by engine vibration.

    We landed uneventfully and after putting the airplane away, I decided it was time to look into upgrading the lighting to something a little more modern. I was unsure of my options, but seeing as the airplane needed a replacement bulb regardless, it seemed like a good opportunity to make a change.

    After doing a little reading, I learned that HID or LED landing lights would be the best solution to my problem. I was familiar with LED aircraft lights, but had never heard of HID before.

    Here is what I learned:

    HID Landing Lights

    HID, or High Intensity Discharge landing lights, create light by arcing electricity through a sealed gas capsule. They are brighter than LED and traditional incandescent, and the light created more closely resembles the look and feel of sunlight. HID installations require a ballast to carefully regulate the flow of electricity to the gas capsule and also require a “warm up” period after being turned on in order to reach their full brightness.

    Fitting an aircraft with HID landing lights tends to be more expensive and time consuming than installing an LED light and would likely require involvement by an A&P/ IA. However, if you want the brightest light available, HID is probably the best bet.

    Pros

    • Brighter, more natural looking light
    • Draws less power than standard bulbs
    • Long bulb life
    • Does not generate much heat

    Cons

    • More expensive than other lighting options
    • Lights must “warm up” after being turned on
    • Cannot be pulsed easily
    • Cost/complexity of installations

    LED Landing Lights

    LED, or Light Emitting Diode landing lights, have no filament and work by moving electricity through diodes which are connected into a circuit. These lights have become very popular for many uses due to their simplicity, low cost, and brightness.

    While not as bright as HID light, the LED lights require no “warm up period” and can be easily pulsed. LED lights draw much less power from the aircraft’s electrical system than traditional bulbs and boast incredible life length. LED bulb installation is very simple and can often serve as a direct replacement for the original lights.

    Pros

    • Instant light (no warm up)
    • Incredible life length (>5,000 hours)
    • Low Cost
    • Simplicity of installation
    • Can be pulsed easily
    • Low power draw

    Cons

    • Not as bright as HID lighting

     

    After weighing the options, I decided to replace the incandescent bulb in the Bonanza with an LED bulb. I read the reviews online and talked to some of my friends who work in aviation and eventually decided on the Lycoming Alphabeam. The Alphabeam is FAA/PMA approved and is available through Aircraft Spruce and other aviation parts vendors. The bulb cost around 250-300 dollars and I was able to install it as a direct replacement for our old light. All I had to do was take the old one out, put the new one in, and make a logbook entry.

    Below are some pictures of the installation:

    Last weekend I finally had an opportunity to take the airplane out after dark and see how the new light compared to the old one. I am pleased to say that it did a wonderful job and exceeded my expectations.

    If you are interested in seeing a side by side comparison of the different lighting options, a quick Google search should provide what you are looking for. In my own experience, I would say that the LED light was brighter than the old light and did a very good job illuminating the taxiway and runway. It was extremely nice not to be concerned that my light wouldn’t work as I was setting up for landing at an unfamiliar field after dark. I also enjoyed feeling that I had the option to leave it on during climb and cruise in order to increase my visibility to other aircraft.

    Many models of aircraft have multiple landing/ taxi lights installed which greatly reduces the likelihood of having to land without one. In our case, spending the extra money to upgrade to the LED bulb made sense because of the desire for increased reliability. If you are looking for a relatively inexpensive way to upgrade your airplane, LED or HID lighting may be something to consider.

    Andrew Robinson is a 135 Charter Pilot and flight instructor who lives with his wife and 2 daughters in Pennsylvania.  He flies Pilatus PC-12s and instructs in Beechcraft Bonanzas.

    One evening this summer, my wife and I were flying down the southern shore of Long Island in my father’s E33 Bonanza. We enjoyed the sunset as we flew westbound and our plan was to fly the New York Hudson corridor, where we would arrive just after dark. As we approached New York’s airspace, two…

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